FREQUENTLY ASKED QUESTIONS


How much food will I get?

Our tours include at least 4 different seated restaurants. You will eat enough to make you leave full and happy.

 

What type of food will I get on the tour?

Part of the fun is the element of surprise! All we’ll say is that you’ll enjoy a variety of tasty dishes that are special to the local culture and focus on what makes Phnom Penh such a great place to eat. There’s definitely something for everyone.

 

What if I’m vegetarian or have food allergies?

We visit shops that specialize in 1 or 2 dishes, so substitutions are often not possible. Most stops will have something vegetarian-friendly and we will be very careful to communicate what can and cannot be eaten, but please understand that it is impossible to accommodate all requests. If you are a foodie you will enjoy learning about how each food is made and meeting the people who make it. Feel free to contact us with your specific requirements and we’ll be happy to give specific advice and recommendations.

 

Are alcoholic and non-alcoholic drinks provided?

Both food and beverages are included in the price of the tour. We provide unlimited beer during the tour and a stop at a local beer & wine garden. If you prefer not to drink alcohol, non-alcoholic options will be provided at each stop. Since we have limited spots on each tour, the tour price is the same for all guests regardless of their beverage preference.

 

Where does the tour start?

We provide hotel pick-up by private tuktuk that takes you to our first stop for all hotels and residences that are reasonably located within the city. Specific pick-up details will be provided in your confirmation email upon booking.

 

How many people will be in my group?

Our minimum is 2 and maximum is 10. The bottom line is…you won’t be crammed in a tour bus or van. You’re going to meet awesome people, make new friends, and have fun!

 

My child doesn’t eat very much, why do you charge for children over 3?

Our tours are far more than just about food, we provide a fun and incredible experience by using tuktuks to find the best food in the city. We have a limited capacity of how many spaces we have available for each tour so unless your child can sit on your lap or wants to ride on the roof, they will be charged a discounted price.

 

How long do the tours last?

Our tours last around 3 hours. Don’t fret, just let us know if you are worried about time and we’ll be happy to make any necessary adjustments.

 

Will I need to walk very far?

Nope! We use tuktuk transportation to get us between stops so we can explore more areas of the city. Minimal walking is required, but we still recommend you dress for the weather and wear comfortable clothing.

 

What do I need to bring?

Yourself and an appetite, everything else is covered! Please avoid bringing large bags, purses or backpacks as space is limited inside our tuktuks (and we need to make room for the beer)!

 

I live in Phnom Penh/Cambodia, will this tour be fun for me?

Of course! We explore off the beaten path places you may not have tried yet. After our tour, you can impress your friends with all kinds of fun facts about Phnom Penh and have a few new places to go for food.

 

What happens if it rains?

The sky gets cloudy but business goes on as usual. We suggest you dress for the weather, all of our tours are rain-or-shine. In periods of extreme or unsafe weather, we will cancel the tour at our discretion and provide a refund.

 

What is your cancellation policy?

Bookings cancelled 2 days (48 hours) or more before your tour are fully refundable (100% refund). Bookings cancelled within 48 hours notice are not refundable. Cancellations must be communicated by email to info@lostplate.com and/or by phone. If you would like to reschedule your tour with less than 48 hours notice, we will need to charge 50% of your total since we are unable to fill your spots at short notice.

 

Do you offer discounts?

If you have joined another Lost Plate Food Tour in any location in the past, we are happy to offer you a 10% discount. Contact Us or use the Promo Code found in your original confirmation email.

 

Do you offer private tours?

Yep! Every day of the week all year long. Contact us to book one today!

 

Do you sell gift certificates?

Yes! Giving someone a Lost Plate experience is something that your special someone will never forget. Our gift certificates have zero restrictions and they never expire.

 

Will I need to sign a waiver?

Everyone who books with us will be required to agree to a waiver during the online booking process for you and your entire party for liability reasons. You can find our waiver here.

 

Do you provide sightseeing or city tours as well?

Our love and passion is food, and we think we have researched and put together some of the best food tours in the world. We leave the other stuff to the professionals who focus on tours in Cambodia.

 


We love questions! If you have more, just ask us.


Contact us!