FREQUENTLY ASKED QUESTIONS


Do you offer discounts?

We sure do! We love making people happy, and if you decide to do multiple tours with us we are happy to offer you a 10% discount on every tour after your first. It doesn’t matter if the tour is in the same city or a different city, we want to keep feeding you as long as you let us. If you book all of your tours online at the same time, the system will automatically deduct the discount from your total. You’ll also receive a special voucher code in your confirmation email after you book your first tour.

 

What if I’m vegetarian, vegan, or have food allergies?

We’re going to be honest; China is not vegetarian-friendly. We welcome vegetarians to join our tours, but we will tell you up front that you won’t be able to eat everything. Most stops will have something vegetarian-friendly and we will be very careful to communicate what can and cannot be eaten, but please understand that it is impossible to accommodate all requests. We are unable to cater to gluten free or MSG free diets. We do welcome everyone to join a tour if they are unsure, if you are a foodie you will enjoy learning about how each food is made and meeting the people who make it. Feel free to contact us with your specific requirements and we’ll be happy to give specific advice and recommendations.

 

Do you sell gift certificates?

Yes! Giving someone a Lost Plate experience is something that your someone special will never forget. Our gift certificates have zero restrictions and they never expire. For more information and to purchase a gift certificate, click here.

 

Should I sign up for multiple Lost Plate Tours? Are they all different?

We aren’t here to sell you all of our tours, we encourage you to pick the city (or cities) that best fit your itinerary and that you have the most interest in. With that said, we have many happy customers who do all of our tours in each city! We have designed our tours to focus only on food that comes from the local area. This means that each dish is unique to each tour and there aren’t any repeats. Most people are very surprised how different cuisines in each city of China are, so our tour is a good way to discover those differences!

 

Do you provide sightseeing or city tours as well?

Our love and passion is food, and we think we have researched and put together some of the best food tours in the world. We leave the other stuff to the professionals who focus on tours in China. Who do we recommend? We like The China Guide because we have only heard great things from guests who use them. Their customer service is great and they will customize a day or a trip to your needs. Check them out here and let them know we sent you!

 

Where does the tour start?

All of our tours start at a centrally located meeting place in the middle of the city. After booking, you’ll receive very specific details in your confirmation which include the location name in both English and Chinese, directions for taking the subway, and Chinese text that you can show your taxi driver. Don’t worry, our guests do this every day and we make it super easy. Beijing Meeting Point: Near the Lama Temple. Chengdu Meeting Point: Near the 2nd Chengdu People’s Hospital. Shanghai Meeting Point: South Shaanxi Road Subway Station. Xian Meeting Point: Near the Bell Tower.

 

How big are your food tours?

Our minimum is 2 and maximum is 10. The bottom line is…you won’t be crammed in a tour bus or van. You’re going to meet awesome people, make new friends, and have fun!

 

How long do the tours last?

Our tours last between 3-4 hours. Don’t fret, just let us know if you are worried about time and we’ll be happy to make any necessary adjustments.

 

What is your cancellation policy?

Bookings cancelled 2 days (48 hours) or more before your tour are fully refundable (100% refund). Bookings cancelled within 48 hours notice are not refundable. Cancellations must be communicated by email to info@lostplate.com and/or by phone. If you would like to reschedule your tour with less than 48 hours notice, we will need to charge 50% of your total since we are unable to fill your spots at short notice.

 

Do you do private tours?

Yep! Every day of the week all year long.  Contact us to book one today!

Our private tour fee is 500RMB for groups under 8 people, plus the regular per person charge. Groups of 8 or more people will not be charged a private tour fee, they will only be charged the regular per person charge.

For example, a private evening tour in Xian for 4 would be 500 + (4 x 350) = 1900RMB

 

How much do you charge children?

Children 12 and under receive a 50rmb discount for any tour, as long as you eat more than them! 3 & Under is free.

 

My child doesn’t eat very much, why do you charge for children?

Our tours are far more than just about food, we provide a fun and incredible experience by using tuktuks to find the best food in the city. We have a limited capacity of how many spaces we have available for each tour so unless your child can sit on your lap or wants to ride on the roof, they will be charged a discounted price.

 

Will I need to walk very far?

Most of our tours do not include any walking. We know you have walked a lot when traveling in China, so we want you to enjoy your time with us.  More importantly, we want to take you to the best food in the city, not just one street or area. Our evening tours in Beijing, Chengdu and Xian are walk-free, other than the steps it takes to get from your tuktuk to the table, which allows us to cover a lot of ground!

Our morning tour in Xian includes a walk through a local market, but we take it slow and have a few breaks while you get to enjoy some food.  The total walking distance is around 1km.

Our hotpot tour in Chengdu does not use tuktuk transportation due to the short distance between each stop. There is a total of about 15-20 minutes walking split up between 4 stops.

Our Shanghai Tour is done by foot, which is the best way to explore the bustling streets and quaint neighborhoods we visit. Total distance is approx 1.5km, which is about 5-10 minutes walking between each stop.

 

What happens if it rains or snows?

The sky gets cloudy but business goes on as usual. We suggest you dress for the weather, all of our tours are rain-or-shine.

 

What do I need to bring?

Yourself and an appetite, everything else is covered! Please avoid bringing large bags, purses or backpacks as space is limited inside our tuktuks (and we need to make room for the beer)!

 

I don’t speak any Chinese, will I be able to communicate with the Guide?

No problem! As long as you speak English, you will be able to communicate clearly with our guides and enjoy your tour. Our our local guides can give you a real taste of the area, both in its food and its culture. Read more about and meet each of our guides in Beijing, Chengdu and Xian.

 

What are the best days to attend the tours?

Every day is a good day for a tour! Our Xian morning tour is extra special on Thursdays and Sundays because they are market days.

 

Do you really offer unlimited beer?

All of our evening tours include unlimited beer and soft drinks. We’ll even end at a pretty cool bar to make sure you’re satisfied.

 

I’ve heard tuk tuks in China are pretty small…

You’re right, tuk tuks are small and we want you to be comfortable throughout the tour. Let us know if you are uncomfortable in small spaces when you sign up so we can arrange everything appropriately.


Contact us!

What Our Guests Have Said:

“The Xian Evening Tour was the best thing I did in China, unforgettable and delicious. We went to fantastic little family-owned, local places to eat rather than all those tasteless tourist traps. The food was the best I’ve had in all of China in 3 weeks! Our guide was lovely, very friendly and full of information. I dream about the food! So delicious! “

“The Chengdu tour highlight for us was the dumplings – this was at a “home restaurant” in an apartment in a typical residential compound. It was simply the best dumplings I’ve ever had. Five different types, all homemade right there by the family. A truly unique experience and something we would never have found on our own.”