NOUS RECRUTONS !
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Lost Plate est une agence de voyages axée sur le changement de la manière de manger en Chine pour les étrangers. Nous proposons des excursions gastronomiques à Pékin, Chengdu et Xi’an qui emmènent les touristes étrangers à manger dans des restaurants locaux et familiaux qu’ils ne pourraient pas trouver par eux-mêmes. Le but est que chaque invité puisse manger coude à coude avec les locaux et où ils pourront se renseigner sur la gastronomie, la façon dont elle est confectionnée et son importance dans la culture locale. Nous faisons tout cela en offrant une expérience amusante et professionnelle afin que nos invités s’en souviennent pour toujours.

C’est là que vous intervenez ! Nous recrutons pour des postes à temps partiel et à temps plein ci-dessous

LES POSTES À POURVOIR


Food tours are one of the fastest growing segments in the global travel industry. Every major city around the world offers food tours which allows travelers to experience the best local food in each city. We are the largest food tour company in China with independent operations in four cities: Shanghai, Beijing, Chengdu and Xian. We are looking for a motivated individual to grow with us in this fun and exciting industry.

A typical week in this role will include guiding small groups of foreigners to eat local food, completing daily administrative and operational tasks, providing a high level of customer service to our guests, and engaging in business development and marketing events.

Your primary responsibilities will include:

  • Leading food tours in Shanghai 1-4 nights a week, as required.
  • Creating, arranging, and communicating weekly schedules and logistics to guides, vendors, drivers
  • Implementing constant improvement to tours
  • Ongoing professional customer service communications
  • Generating relevant marketing material and developing social media strategies
  • Establishing further partnerships with local businesses and expand community outreach
  • Arranging occasional activities promoting Lost Plate

Job Requirements include:

  • Excellent written and spoken English & Chinese.
  • Ability to work independently with little supervision.
  • Confidence in making decisions independently that will impact the business.
  • Ability to lead and manage others (part-time guides).
  • Strong commitment to providing incredible customer service and a 100% satisfactory customer experience at all times.
  • Strive for excellence not only in personal work but also seeking to constantly improve overall team performance
  • Going above and beyond expectations to be awesome in every way.
  • You must have your own working computer, strong internet connection, and access to a reliable and fast VPN connection.

What We Offer You:

• An extremely flexible working environment. As long as you manage your time well and complete daily responsibilities, you are free to work when and where you want, including in our Beijing office.
• A competitive monthly salary.
• A monthly bonus as a percentage of company profits. The more successful you are at your job, and the more successful you make our tours in Shanghai, the more money you will earn with unlimited potential.
• A fun, open and international environment where your ideas matter and your hard work is rewarded.

Lost Plate is unique organization offering an extremely unique opportunity for a passionate and hard-working performer. This position is a very flexible full-time position. Working in an office is not required, and you create your own hours while owning a large amount of responsibility. Success will be measured by company growth and customer feedback, and you’ll be rewarded for that growth and feedback. Close communication and a strong relationship with management will be essential to your success and personal growth in this role.

This role will be responsible for guiding small groups of foreigners to eat local food, completing daily administrative and operational tasks, providing a high level of customer service to our guests, and engaging in business development and marketing events.

Your primary responsibilities will include:

• Leading food tours in Xian anywhere from 1-6 nights per week, as required.
• Creating, arranging and communicating our food tour schedule to part-time guides.
• Communicating and arranging logistics with food tour vendors and drivers.
• Continually identifying and implementing improvements for each guide and the overall tour experience.
• Send daily reminder emails for upcoming tours in Chengdu, Xian and Beijing.
• Send daily thank-you emails for previous tours in Chengdu, Xian and Beijing.
• Respond to daily email requests from customers asking about our food tours in Chengdu, Xian and Beijing with an emphasis on customer service and a personal touch.
• Update our online booking system with new bookings.
• Update and maintain our online database with new customers and contacts.
• Engage in live chats with prospective customers via our website.
• Generate regular marketing material and website content for Xian which include photos, restaurant recommendations, hotel recommendations, tourist destination details, and public transportation information.
• Identify and work with local tourist businesses to build partnerships and generate more tour traffic (ie; local tour agencies and hotels).
• Engage in community outreach by building relationships with local expat businesses such as hotels, websites, magazines, bars, shops, etc.
• Arrange occasional food-related events for local expats to bring Lost Plate brand awareness to the local community.

Job Requirements include:

• Excellent written and spoken English & Chinese.
• Ability to work independently with little supervision.
• Confident in making decisions independently that will impact the business.
• Ability to lead and manage others (part-time guides).
• Availability for weekly conference calls with company owners to discuss ideas and plans for each week.
• Strong commitment to providing incredible customer service and a 100% satisfactory customer experience at all times.
• Constantly look for improvements in personal and company performance and make necessary adjustments.
• Going above and beyond expectations to be awesome in every way.
• You must have your own working computer, strong internet connection, and access to a reliable and fast VPN connection. You will be working remotely (not in an office).

What We Offer You:

• An extremely flexible working environment. As long as you manage your time well and complete daily responsibilities, you are free to work when and where you want.
• A competitive monthly salary.
• A monthly bonus as a percentage of company profits. The more successful you are at your job, and the more successful you make our tours in Xian, the more money you will earn with unlimited potential.
• A fun, open and international environment where your ideas matter and your hard work is rewarded.

We have already chosen the restaurants and built relationships with them. We’ve also arranged our own mode of transportation. We need you to be the local professional to engage with our guests, educate them on the food they are eating, and guarantee they have an amazing time.

We are looking for someone who…
• Is available for 1-4 evenings per week from 6pm to 10:30pm.
• Speaks English and is confident communicating to foreigners with different accents.
• Speaks fluent Chinese.
• A love and passion for food and what it means to the local culture.
• Comfortable following our proven method of superior service that we provide our guests to achieve a perfect tour experience.
• Independent, confident and able to think quickly on your feet to create a positive experience out of unfamiliar situations.

What we do for you…
• Provide individual and intensive training until you are comfortable and confident leading your own group of tourists.
• Offer competitive wages for each tour you give.
• Offer consistent bonuses for receiving positive feedback.
• You keep 100% of the tips you make during each tour.
• A fun and dynamic environment with regular incentives and activities to show our appreciation to you!

Nous avons déjà choisi les restaurants et établi des relations avec les propriétaires. Nous avons également organisé notre propre mode de transport. Nous avons besoin que vous soyez le relais local pour s’entretenir avec nos invités, les éduquer à la gastronomie et leur garantir une expérience incroyable.

Nous sommes à la recherche de quelqu’un qui… :
• Est disponible en soirée la semaine et/ou le week-end de 18h à 22h30.
• Parle français relativement bien afin de communiquer facilement avec nos invités francophones.
• Dans la mesure du possible, possède de bonnes bases en chinois.
• Aime et a une passion pour la gastronomie chinoise et ce que cela signifie pour la culture locale.
• Est confortable avec notre méthode de service supérieur, nous fournissons à nos invités une expérience d’excursion parfaite.
• Est indépendant, confiant et capable de trouver une solution rapidement pour créer une expérience positive en toutes situations, même inconnues.

Ce que nous faisons pour vous … :
• Fourni une formation individuelle et intensive jusqu’à ce que vous soyez à l’aise et confiant en conduisant votre propre groupe de touristes.
• Un salaire compétitif pour chaque tournée.
• Un bonus cohérent en fonction des commentaires positifs reçus.
• Vous conservez 100% des pourboires que vous faites lors de chaque visite.
• Un environnement amusant et dynamique avec des incitations et des activités régulières pour vous faire part de votre appréciation !

Pour candidater, veuillez:
1. Envoyer votre CV à info@lostplate.com
2. Inclure une lettre de motivation avec vos aliments préférés en Chine, pourquoi vous les aimez et où vous souhaitez les obtenir. La lettre devrait être composée comme un courrier électronique à un étranger qui vous a demandé des recommandations alimentaires en Chine. Par conséquent, elle devra être détaillée et écrite professionnellement.