FAQ


Should I sign up for multiple Lost Plate Tours? Are they all different?

We have many happy customers who do all of our tours in each city! We have designed our tours to focus only on food that comes from the local area. This means that each dish is unique to each tour and there aren’t any repeats. Most people are very surprised how different the cuisine and food culture is in each city of China, and our tours are a good way to discover those differences. We encourage you to pick the city (or cities) that best fit your itinerary and we offer a 10% discount if booking more than one tour.


Do you offer discounts?

We sure do! If you decide to do more than one tour with us we are happy to offer you a 10% discount off your total amount. It doesn’t matter if the tour is in the same city or a different city, we want to keep feeding you as long as you let us. Our online booking system will automatically deduct the discount from your total if booking online. If you decide to add more tours later, you’re original confirmation email will include a promo code to use on those bookings. Also, children ages 4-15 receive a discount for all tours (3 & under are free).


What if I’m vegetarian, vegan, or have food allergies?

All of our tour descriptions include details about special diets so please take a look at the specific tour you are interested in. Asia is not the best place to be vegetarian and we will tell you up front that you won’t be able to eat everything. We do our best to provide vegetarian substitutes when possible and we will be very careful to communicate what can and cannot be eaten, but please understand that it is impossible to accommodate all requests. We are unable to cater to gluten free or MSG free diets. We do welcome everyone to join a tour if they are unsure, if you are a foodie you will enjoy learning about how each food is made and meeting the people who make it. All dietary requests must be provided at the time of booking and discounts are not available for guests who decide to join a tour but not eat.


Do you sell gift certificates?

Yes! Giving someone a Lost Plate experience is something that your special someone will never forget. Our gift certificates have zero restrictions and they never expire. To purchase a gift certificate, go to our book now page.


Where does the tour start?

All of our tours start at a centrally located meeting place in the middle of the city and you can check each tour description on our website for its meeting location. After booking, you’ll receive very specific details in your confirmation email which include the location name in both English and the local language, directions for taking the subway if available, and local language text that you can show your taxi driver. Don’t worry, our guests do this every day and we make it super easy.


How many people will be on my tour?

Our minimum is 2 and maximum is 12. The bottom line is…you won’t be crammed in a tour bus or van. You’re going to meet awesome people, make new friends, and have fun!


How long do the tours last?

Our evening tours typically last between 3-4 hours and end at a brewery so the ending time can be flexible depending on how long you’d like to stay. Our morning tours typically last between 2-3 hours. Don’t fret, just let us know if you are worried about time and we’ll be happy to make any necessary adjustments.


What is your cancellation policy?

Bookings cancelled 2 days (48 hours) or more before your tour are fully refundable (100% refund). Bookings cancelled within 48 hours notice are not refundable. Cancellations must be communicated by email to info@lostplate.com and/or by phone. If you would like to reschedule your tour with less than 48 hours notice, we will need to charge 50% of your total since we are unable to fill your spots at short notice.


Do you offer private tours or tours for special events/groups?

Yes we do! If you would like to book a special tour for your organization, company or group please check out our Group Bookings page for more details. For small private tours, the minimum price is equal to the cost for 5 people to join and are typically scheduled during the morning or lunch-time. Just contact us and we’ll take care of you.


How much do you charge children?

Children ages 4-15 receive a discounted rate for each tour. Take a look at our tour descriptions for specific pricing information. Ages 3 & Under are free. We have a limited capacity for each tour so we are unable to provide further discounts. Hint: tours that do not use a Tuktuk provide a larger discount for children.


Will I need to walk very far?

Each tour description on our website states the mode of transportation for the tour (ie; tuktuk or walking) and how far you will need to walk for walking tours. Our tuktuk tours do involve very minimal walking, other than the steps it takes to get from your tuktuk to the table. Our walking tours are chosen in areas that are best explored by foot and provide an authentic local experience.


What happens if it rains or snows or the weather is hot or cold?

The sky gets cloudy but business goes on as usual. We suggest you dress for the weather, all of our tours are rain-or-shine. In rare cases of extreme storms, your guide will cancel the tour and provide a full refund. During times of extreme air pollution (AQI over 400) our tours will run but refunds will be provided if you are unable to join due to health concerns.


What do I need to bring?

Yourself and an appetite, everything else is covered! Please avoid bringing large bags, purses or backpacks as space is limited inside our tuktuks (and we need to make room for the beer)!


I don’t speak the local language, will I be able to communicate with the guide?

No problem! As long as you speak English, you will be able to communicate clearly with our amazing local guides and enjoy your tour. All of our guides will give you a real taste of the area, both in its food and its culture.


How much food will I get to eat and how much beer will I get?

Come hungry because you will get a lot of food! We are not a tasting tour, we provide more than a full meals worth of food so we recommend you eat light before the tour and come prepared. Our evening tours provide unlimited beer and drinks during the tour, which includes water and soda if you don’t drink beer.


Still have questions? No problem!


Contact us!