Tours are operating in Portland, China, and Cambodia! Click here for our COVID-19 Health & Safety precautions.

Customer Service Specialist

Location: Beijing or Dali, China
Full-Time
JOB DESCRIPTION

Join our growing team and be the global face of our organization by assisting guests. We are looking for an experienced customer service professional to take care of our English-speaking customers by email, phone and chat. This is a full-time position responsible for leading all of our global customer service efforts. Future growth and responsibility will be available for strong performers.

Relevant experience is required for this role and needs to be demonstrated during the interview process.

YOU

• Have a minimum of one-year customer service experience in both written and spoken English.
• Are fun, enthusiastic & outgoing and ready to be a brand ambassador for our company.
• Are not bored by repetitive work and get excited helping people.
• Are tech savvy and able to quickly build expertise in multiple software platforms.
• Love to communicate openly and efficiently with colleagues.
• Suggest new processes to make our operation more efficient and pioneer those changes with little supervision.
• Enjoy working independently.

RESPONSIBILITIES

• Answer all incoming emails, phone calls and chats from English speaking customers.
• Use online software platforms to create and manage reservations for guests.
• Send daily email reminder and thank-you emails to all guests.
• Manage tour inventory and communicate updates to guides in each of our locations.
• Proactively contact prospective customers to help them with their booking.
• Oversee and manage multi-day trip booking details and follow-up with guests often.
• Exercise the highest level of customer service and support to our customers by treating them like royalty.
• Maintain a perfect customer satisfaction score based on customer surveys and feedback.

HOURS AND COMPENSATION

• Monday through Friday, 10am-7pm. Some weekends and holidays may be required.
• Monthly salary between 6000-9000 RMB based on location and experience.
• 15 paid days off per year, in addition to public holidays.
• Annual performance-based bonus and salary review.
• We’re currently a remote team, which means working from home is a perk you will enjoy.
• A fun, open and international environment where your ideas matter and your hard work is rewarded.

Apply Now:

To apply for this position, please submit the following below (or email to jobs@lostplate.com):

  1. Your English resume.
  2. Write a letter to a potential customer and tell them why they should join a Lost Plate Food Tour, in English.

Our Other Open Positions:

Location: Beijing or Dali, China
Full-Time
We are looking for an experienced customer service professional to take care of our English-speaking customers by email, phone and chat.
Location: Portland, OR USA
Part-Time/Freelance
Do you have an outgoing personality and can never stop talking to people? Can you entertain a crowd of strangers and get them to interact with each other? Do you love food, Portland, and all the entertainment Oregon has to offer? Apply now!
Location: Beijing, China
Full-Time
We are looking for a full-time operations manager who will ensure every guide and tour is perfect by being on the ground to train guides, implement improvements and new products, and be the go-to expert for everything about our food tours.
Location: Yunnan, China
Full-Time
This is a salaried full-time position for a trip leader who will lead two 8-day trips per month. The applicant is preferably based anywhere in Yunnan, but is open to applicants anywhere in China.