By participating in any Lost Plate activity, you agree to the following Terms, Conditions, Waiver, and Release of Liability for yourself and all individuals you have booked and paid for.
Lost Plate requires online booking with full payment made by credit card. This is the only way to guarantee the date and time of your booking. If a balance is due at the time of your tour, it is to be paid by cash at the start of your tour.
Bookings cancelled 2 days (48 hours) or more before your tour begins are fully refundable (100% refund). Bookings cancelled less than 48 hours before your tour begins are not refundable. Cancellations must be communicated by email to email@example.com and/or by phone.
Rescheduling requests made less than 48 hours before your tour begins will be charged an additional 50% of your previous total.
If a Lost Plate gift card was used to make your reservation, the gift card will be credited if your reservation is cancelled. Gift Card purchases are not refundable.
Weather Conditions and Acts of God
Lost Plate conducts tours rain, snow, or shine, in all temperatures. You are advised to carry an umbrella and dress appropriately for the weather conditions. In the case of severe weather or act of God, Lost Plate will reschedule your tour for another day. If we are unable to do so then we will refund the booking in full. If the tour guide did not suspend the tour but you do not want to continue with the tour due to weather conditions, you will not be refunded. You are responsible for yourself and your own safety.
Modification or Cancellation Due to Lost Plate
Lost Plate reserves the right to modify the date of any booking, or cancel a tour at any time. In either case, a full refund is available if the customer is unable to alter their dates.
Allergies & Dietary Requirements
We do not guarantee the availability of any special diet or the absence of potential food allergy triggers. While we do our best to accommodate vegetarians and food allergies, Lost Plate accepts no responsibility for any allergies and/or dietary requirements or restrictions of the customer. It is the sole responsibility of the customer to take care of his or her own dietary needs.
Health & Safety
Lost Plate assumes no liability for participants’ health including, but not limited to, pre-existing conditions and those that appear during a Lost Plate activity or as a result of participation in any activities involved with Lost Plate. Every effort will be made to assist in the event of medical emergencies, however Lost Plate accepts no responsibility for costs that arise from nor for any resulting negative effect to your health.
Lost Plate reserves the right to decline accepting or retaining any customer whose health or actions, in Lost Plate’s sole judgment, interfere with the operation of an activity or the welfare or enjoyment of fellow customers.
Lost Plate is not responsible for the foods or beverages consumed on its tours. Lost Plate acts solely as a consultant in arranging logistics, transportation, venue visits and other services and does not assume liability for accidents, delays, injuries, loss or damage due to any act or default of any company, organization or person engaged in transporting passengers, rendering service, or carrying out arrangements for any tour or by the act of default of any restaurant or shop or its employees.
Lost Plate is not responsible for any exposure to COVID-19 and/or any other virus that exists in any public place where people are present. You and all guests assume all risks related to exposure to COVID-19 and/or any other virus, and agree not to hold Lost Plate, contractors, employees, or any of its affiliates liable. You and all guests agree to take all required or voluntary precautions to protect yourself and others including but not limited to wearing a face covering, washing hands frequently with soap and water, using hand sanitizer frequently, not joining a tour or event if you are feeling ill or showing any symptoms, and any other necessary precaution not mentioned herein.
Lost Plate strongly encourages all guests to purchase appropriate health insurance before joining a Lost Plate activity. Purchasing a separate travel insurance policy is also recommended to protect yourself and your belongings while traveling.
Lost Plate acts solely as a consultant in arranging tours, transportation, venue visits and other services and does not assume liability for accidents, delays, injuries, loss or damage due to any act or default of any company, organization or person engaged in transporting passengers, rendering service, or carrying out arrangements for any tour or by the act of default of any restaurant or shop or its employees.
Waiver and Release of Liability & Claims
By virtue of purchasing tickets for and/or participating in any activity offered by Lost Plate, you understand, acknowledge, represent, warrant and agree as follows, with the knowledge that Lost Plate will rely on same:
Right to Distribute Media
You agree to grant the Company an irrevocable royalty-free worldwide license to use photos and videos taken on its food tours in which you may appear (the “Material”). The Company has the right to reproduce, distribute, broadcast, exhibit, edit, digitize or in any other way use the Material by any means and in any form of media, whether existing now or created later, without restriction worldwide, by incorporating the Material into its website, catalogs, books, brochures, magazines or any other publications, or any informational, commercial, promotional or advertising material. You agree that the company is and shall be the exclusive owner of all title, rights and interest in the Material and the Works, including copyright thereof.
Intellectual Property Rights