NOW HIRING

Full Time | Part Time | Guides | Management



WE’RE CURRENTLY LOOKING FOR PASSIONATE FOODIES TO JOIN OUR GROWING TEAM


Lost Plate is a tour company focused on changing the way foreigners eat around the world. We offer food tours in China, Cambodia and the USA that take tourists to eat at local, family-run restaurants that they would not be able to find on their own. The goal is that each guest is able to eat shoulder to shoulder with locals where they can learn about the food, how it’s made and why it’s important to the local culture. We do all of this while providing a fun and professional experience that our guests will remember forever.



WHAT WE DO

We offer culinary tours that take guests to eat excellent food in local neighborhoods while creating an unforgettable experience. The goal is that each guest is able to learn about the food they are enjoying while getting a taste (literally) for the local culture and learning about the city.


Lost Plate Food Tours


Lost Plate Food Tours

WHO YOU ARE

Do you have a passion for food, people and your city? At Lost Plate, we aim to change the way people experience each destination by offering professional, enjoyable, and tasty culinary experiences that guests will remember forever. Do you have what it takes to create an experience that’s the highlight of everyone’s trip?




WHAT YOU GET

A fun and dynamic environment with a flexible schedule and regular incentives to show our appreciation to top performers. Individual and intensive training & support to build relevant knowledge, confidence and tour guide abilities. We offer a competitive compensation for each tour plus tiered growth plan with bonuses for receiving positive guest feedback…and you keep all of your tips!


Xian Evening Food Tour Tuktuk


OPEN POSITIONS:



Join our growing team and play an integral role as Lost Plate expands our product mix. This full-time role will be responsible for developing and improving our food tours in existing and new markets. It requires a unique ability to research and find gems hidden within a city, a strong understanding of our customer’s expectations, and frequent travel.

Relevant experience is required for this role and needs to be demonstrated during the interview process.

RESPONSIBILITIES

• Gain full expertise and knowledge about local restaurants in each Lost Plate location that align with our typical tour products.
• Research and design food tours in Lost Plate’s new and existing markets from scratch.
• Understand competitor products and customer expectations to create products that position Lost Plate as a market leader.
• Curate and customize food tour products in each city based on client requirements.
• Design all logistical elements of each tour and manage the relationships with our partner restaurants.
• Constantly innovate to find alternative tour stops and evolve our product mix.
• Work with sales, marketing and training teams to execute a complete finished product.

YOU

• Have at least 2 years of relevant experience developing experiences or products, preferably in the travel industry and in an overseas or international working environment.
• Are a native Chinese speaker with a professional level of spoken and written English.
• Can quickly navigate the food scene in any Chinese city like the back of your hand.
• Understand how food is commonly prepared in different parts of the world and what will impress foreigners/tourists.
• Were born to explore and have a passion for helping others do the same by creating life-changing experiences for travelers.
• Enjoys uncovering the history of food and local neighborhoods.
• Are obsessed with researching potential tour routes and tour stops until the final product is nothing less than perfect.
• Appreciates trial-by-error learning.
• Value quality more than anything else.

PERKS

• Flexible working environment with opportunity to work from home periodically.
• All public holidays plus 15 days paid days off per year (which increases annually).
• A fun, open and international environment where your ideas matter and your hard work is rewarded.
• Travel will be necessary and may be be often.

HOURS & COMPENSATION

• Monday through Friday, some weekends and holidays may be required.
• Compensation based on experience.
• Target driven bonuses based on results (after probation).
• Annual bonus and salary increase based on performance.

TO APPLY

Send an email to jobs@lostplate.com with your resume.


Be part of our growing team by helping it grow! This full-time role will be responsible for recruiting new global employees and managing the interview & onboarding process, along with related administrative tasks.

Relevant experience is required for this role and needs to be demonstrated during the interview process.

RESPONSIBILITIES

• Conduct online searches by using multiple tools to identify relevant applicants for all open positions.
• Explore different channels to proactively reach out to relevant applicants.
• Conduct all first-round screening and phone interviews in English.
• Organize applicants and arrange further interviews with the hiring manager while closely managing the applicant throughout the entire hiring process.
• Work urgently to meet hiring deadlines.
• Create offer letters and contracts for each new hire.
• Track existing employees through their probation and tenure with the company, updating contracts and paperwork as needed.
• Work with different levels of management to understand employee performance and concerns.
• Manage all financial expenses and payouts for each employee on a daily/weekly basis.
• Schedule part-time employees for tours and communicate as needed with city managers.
• Conduct office location searches and manage office inventory.
• Other administrative tasks as needed.

YOU

• Are well connected with hiring platforms and understand how to optimize visibility for each vacancy.
• Have an understanding of HR guidelines and regulations in China.
• Are eager to explore and experiment with new channels to recruit individuals that fit each role the best.
• Professionally speak, read and write both Chinese and English.
• Are a people person that likes to network and meet people, including all levels of management.
• Respect privacy and sensitive information.
• Love to learn by doing and are willing to make important decisions independently.

PERKS

• Flexible working environment with opportunity to work from home periodically.
• All public holidays plus 15 days paid days off per year (which increases annually).
• A fun, open and international environment where your ideas matter and your hard work is rewarded.

HOURS & COMPENSATION

• Monday through Friday, some weekends and holidays may be required.
• Compensation based on experience.
• Target driven bonuses based on results (after probation).
• Annual bonus and salary increase based on performance.

TO APPLY

Send an email to jobs@lostplate.com with your English resume.


We are looking for a full-time, experienced Operations Manager to join our growing team in Shanghai. A typical week in this role will include guiding small groups of foreigners to eat local food, improving and developing new tour routes, hiring and training part-time guides, providing a high level of customer service & satisfaction to our guests, hitting targets and goals aligned toward customer feedback & operational efficiency, and engaging in business development and marketing projects.

Overseas work experience or education is required for this role. This is a management position and we are looking for someone with tourism and/or management experience to learn fast and excel in an independent environment.

RESPONSIBILITIES

• Leading food tours in Shanghai anywhere from 2-5 nights per week, as required.
• Hiring, training and providing consistent feedback to part-time guides.
• Managing our tour schedule and booking system to ensure maximum guest capacity is
available.
• Creating, arranging and communicating our food tour schedule to part-time guides.
• Communicating and arranging logistics with food tour vendors and drivers.
• Continually identifying and implementing improvements for each guide and the overall
tour experience.
• Conduct restaurant and vendor research to improve existing tours and develop new tour routes.
• Send daily reminder and thank-you emails for upcoming tours.
• Respond to daily email requests, phone calls and messages from customers asking about
our tour products with an emphasis on customer service and a personal touch.
• Work with our business development team on creating web content, promotional
materials and partnership opportunities as necessary.
• Arranging occasional events and activities promoting Lost Plate.

YOU

• Have either worked or had education in an English-speaking environment.
• Fluent written and spoken English & Chinese.
• Ability to work independently and efficiently with little supervision.
• Confident in making decisions independently that will impact the business.
• Driven towards defined targets based on analytics, company goals and customer
feedback.
• Have a proven, demonstrated ability to lead and manage others. This includes giving
negative feedback in order to motivate improved behavior.
• High level of open and responsive communication, comfortable having regular remote
conversations with management and global colleagues.
• Strong commitment to providing incredible customer service and a 100% satisfactory
customer experience at all times.
• Constantly look for improvements in personal and company performance and
proactively make necessary adjustments.

REWARDS

• A flexible working environment.
• A competitive monthly salary.
• Consistent monthly bonuses based on company profits and personal targets. The more
successful you are at your job, and the more successful you make our tours in Shanghai,
the more money you will earn with unlimited potential.
• A fun, open and international environment where your ideas matter and your hard work
is rewarded.

TO APPLY

Send an email to jobs@lostplate.com with the following:
• Write a letter to a potential customer and tell them why they should join a Lost Plate Food Tour, in English.
• Your English resume.


Join the world’s best food tour as voted by TripAdvisor’s Traveler Choice Awards! We are looking for a full-time tour guide to regularly lead our food tours and manage the schedule of our other part-time guides.

Fluent English and a strong ability to build personal relationships with guests is required for this role and must be demonstrated during the interview process.

RESPONSIBILITIES

• Lead small groups of English-speaking guests (under 15 people) on 4-hour food tours, 4-6 times per week.
• Communicating and arranging logistics with food tour vendors and drivers.
• Maintain perfect customer feedback and 5-star online reviews.
• Use our online tools to schedule you and part-time guides to all tours.
• Research and provide customized tours regarding unique customer requests.
• Train part-time guides using our standard training process.
• Constantly understand your performance by reviewing data driven feedback and targets.
• Ensure you and other part-time guides are available to run tours daily, including weekends and public holidays.
• Other tour-related tasks as requested.

YOU

• Are passionate about Chinese cuisine and can’t wait to share it with guests every day.
• Possess a high level of knowledge about local cuisine and craft beverages like beer and wine.
• Have formal or informal experience leading tours for English-speaking guests, with a proven record of consistent 5-star performance and feedback.
• Speak fluent Chinese and English with little accent.
• Display a strong ability to read and understand guests through unspoken cues like body language, tone and behavior. You think quickly on your feet while making adjustments to create a personalized experience every time.
• Are a captivating storyteller that is able to transform rehearsed information into stories and descriptions that engage guests and capture their attention.
• Can transform repetitive actions into unique memories every time. Have the ability to follow detailed processes and instructions while remembering facts, stories and tasks.
• Motivate peers by sharing your expertise and coaching them to improve their performance.

PERKS

• Regular on-the-job training and development provided by our tiered training program.
• Flexible working environment and time-off policy.
• A fun, open and international environment where your ideas matter and your hard work is rewarded.

HOURS & COMPENSATION

• Consistent monthly compensation based on experience.
• Target driven bonuses based on results (after probation).
• Customer gratuities are yours to keep!
• Weekends and public holidays will be required occasionally.
• Annual bonus and salary increase based on performance.

TO APPLY

Send an email to jobs@lostplate.com with the following:
• A professionally written (in English) summary of your top 3 favorite foods in your cityt. Please provide a description of what the food is, why you like it, and why you would recommend it to guests.
• Your English resume.


Join the world’s best food tour as voted by TripAdvisor’s Traveler Choice Awards! We are looking for a full-time tour guide to regularly lead our food tours and manage the schedule of our other part-time guides.

Fluent English and a strong ability to build personal relationships with guests is required for this role and must be demonstrated during the interview process.

RESPONSIBILITIES

• Lead small groups of English-speaking guests (under 15 people) on 4-hour food tours, 4-6 times per week.
• Communicating and arranging logistics with food tour vendors and drivers.
• Maintain perfect customer feedback and 5-star online reviews.
• Use our online tools to schedule you and part-time guides to all tours.
• Research and provide customized tours regarding unique customer requests.
• Train part-time guides using our standard training process.
• Constantly understand your performance by reviewing data driven feedback and targets.
• Ensure you and other part-time guides are available to run tours daily, including weekends and public holidays.
• Other tour-related tasks as requested.

YOU

• Are passionate about Chinese cuisine and can’t wait to share it with guests every day.
• Possess a high level of knowledge about local cuisine and craft beverages like beer and wine.
• Have formal or informal experience leading tours for English-speaking guests, with a proven record of consistent 5-star performance and feedback.
• Speak fluent Chinese and English with little accent.
• Display a strong ability to read and understand guests through unspoken cues like body language, tone and behavior. You think quickly on your feet while making adjustments to create a personalized experience every time.
• Are a captivating storyteller that is able to transform rehearsed information into stories and descriptions that engage guests and capture their attention.
• Can transform repetitive actions into unique memories every time. Have the ability to follow detailed processes and instructions while remembering facts, stories and tasks.
• Motivate peers by sharing your expertise and coaching them to improve their performance.

PERKS

• Regular on-the-job training and development provided by our tiered training program.
• Flexible working environment and time-off policy.
• A fun, open and international environment where your ideas matter and your hard work is rewarded.

HOURS & COMPENSATION

• Consistent monthly compensation based on experience.
• Target driven bonuses based on results (after probation).
• Customer gratuities are yours to keep!
• Weekends and public holidays will be required occasionally.
• Annual bonus and salary increase based on performance.

TO APPLY

Send an email to jobs@lostplate.com with the following:
• A professionally written (in English) summary of your top 3 favorite foods in your cityt. Please provide a description of what the food is, why you like it, and why you would recommend it to guests.
• Your English resume.


YOU

● Have a passion for your city and a love for everything about your country. You are a true local that calls your city home yet likes to travel.
● Possess a high knowledge of food cuisines and beverages including beer and/or wine styles.
● Are an enthusiastic, high-spirited entertainer with an outgoing personality, never a dull pause and a plethora of ah-ha moments. Comedians, actors, and performers are encouraged to apply.
● Communicate like a boss who commands attention.
● Are a flexible and adaptable individual constantly observing your surroundings. You think quickly on your feet while making adjustments to create a personalized experience every time.
● Exercise a high level of patience, friendliness, and customer service.
● Have the ability to follow detailed processes and instructions while remembering facts, stories and tasks.
● Must be comfortable with public speaking in front of large groups.
● Speaks fluent English (for all locations).
● Speaks fluent Chinese (for guides based in China).

RESPONSIBILITIES

● Available 1-4 sessions per week from 6pm to 10:30pm and/or 8:30am to noon, including weekends and some holidays.
● Lead small groups of guests (under 15 people) through planned routes with pre-determined menu selections.
● Learn, practice, and perform our documented process of storytelling, facts and information to your guests.
● Demonstrate 100% customer satisfaction via customer feedback surveys.
● Communicate each tour experience with feedback to management.

REWARDS

● A fun and dynamic environment with a flexible schedule and regular incentives to show our appreciation to top performers.
● Individual and intensive training & support to build relevant knowledge, confidence and tour guide abilities.
● Standard compensation per tour and keep 100% of your tips.
● Bonuses for receiving positive feedback.

TO APPLY

Send an email to jobs@lostplate.com with the following:
● Your Resume
● The city you are applying for
● A letter in English about 1-2 of your favorite foods in your city, why you like them, and where you like to get it. The letter should be composed as an email to a customer who asked you for food recommendations. It should be detailed and written professionally.


YOU

● Have a passion for your city and a love for everything about your country. You are a true local that calls your city home yet likes to travel.
● Possess a high knowledge of food cuisines and beverages including beer and/or wine styles.
● Are an enthusiastic, high-spirited entertainer with an outgoing personality, never a dull pause and a plethora of ah-ha moments. Comedians, actors, and performers are encouraged to apply.
● Communicate like a boss who commands attention.
● Are a flexible and adaptable individual constantly observing your surroundings. You think quickly on your feet while making adjustments to create a personalized experience every time.
● Exercise a high level of patience, friendliness, and customer service.
● Have the ability to follow detailed processes and instructions while remembering facts, stories and tasks.
● Must be comfortable with public speaking in front of large groups.
● Speaks fluent English (for all locations).
● Speaks fluent Chinese (for guides based in China).

RESPONSIBILITIES

● Available 1-4 sessions per week from 6pm to 10:30pm and/or 8:30am to noon, including weekends and some holidays.
● Lead small groups of guests (under 15 people) through planned routes with pre-determined menu selections.
● Learn, practice, and perform our documented process of storytelling, facts and information to your guests.
● Demonstrate 100% customer satisfaction via customer feedback surveys.
● Communicate each tour experience with feedback to management.

REWARDS

● A fun and dynamic environment with a flexible schedule and regular incentives to show our appreciation to top performers.
● Individual and intensive training & support to build relevant knowledge, confidence and tour guide abilities.
● Standard compensation per tour and keep 100% of your tips.
● Bonuses for receiving positive feedback.

TO APPLY

Send an email to jobs@lostplate.com with the following:
● Your Resume
● The city you are applying for
● A letter in English about 1-2 of your favorite foods in your city, why you like them, and where you like to get it. The letter should be composed as an email to a customer who asked you for food recommendations. It should be detailed and written professionally.


YOU

● Have a passion for your city and a love for everything about your country. You are a true local that calls your city home yet likes to travel.
● Possess a high knowledge of food cuisines and beverages including beer and/or wine styles.
● Are an enthusiastic, high-spirited entertainer with an outgoing personality, never a dull pause and a plethora of ah-ha moments. Comedians, actors, and performers are encouraged to apply.
● Communicate like a boss who commands attention.
● Are a flexible and adaptable individual constantly observing your surroundings. You think quickly on your feet while making adjustments to create a personalized experience every time.
● Exercise a high level of patience, friendliness, and customer service.
● Have the ability to follow detailed processes and instructions while remembering facts, stories and tasks.
● Must be comfortable with public speaking in front of large groups.
● Speaks fluent English (for all locations).
● Speaks fluent Chinese (for guides based in China).

RESPONSIBILITIES

● Available 1-4 sessions per week from 6pm to 10:30pm and/or 8:30am to noon, including weekends and some holidays.
● Lead small groups of guests (under 15 people) through planned routes with pre-determined menu selections.
● Learn, practice, and perform our documented process of storytelling, facts and information to your guests.
● Demonstrate 100% customer satisfaction via customer feedback surveys.
● Communicate each tour experience with feedback to management.

REWARDS

● A fun and dynamic environment with a flexible schedule and regular incentives to show our appreciation to top performers.
● Individual and intensive training & support to build relevant knowledge, confidence and tour guide abilities.
● Standard compensation per tour and keep 100% of your tips.
● Bonuses for receiving positive feedback.

TO APPLY

Send an email to jobs@lostplate.com with the following:
● Your Resume
● The city you are applying for
● A letter in English about 1-2 of your favorite foods in your city, why you like them, and where you like to get it. The letter should be composed as an email to a customer who asked you for food recommendations. It should be detailed and written professionally.


你喜欢与人相处,对食物、对波特兰充满热情吗?在Lost Plate,我们不去在“波特兰你必须去的blabla前十名”的地方, 我们的目标是通过提供专业、愉快、美味的美食体验来改变人们体验波特兰的方式。你能不能让每个在波特兰旅行的人都眼前一亮呢?

Lost Plate 美食之旅

我们提供在俄勒冈州波特兰的美食之旅,带客人去只有本地人才会去的社区品尝美味的食物,同时创造令人难忘的体验。我们的目标是让每位客人在吃的同时,能够了解当地文化和城市的独特魅力。我们做这一切的同时提供一个能让我们的客人永远都能记住的有趣、专业的经历。这就是我们需要你的地方!

● 热爱波特兰,热爱俄勒冈的一切。你是一个真正的本地人,把波特兰称为家,却喜欢旅行。
● 熟悉食品和饮料的知识,包括啤酒和葡萄酒。
● 是一个热情、精力充沛的人,性格开朗,不怯场,总是充满欢乐。鼓励喜剧演员、演员和表演者申请。
● 掌握大家的注意力。
● 是一个灵活、适应力强的人,经常观察周围环境。根据情况你在快速调整你的节奏同时,每时每刻都在创造个性化的体验。
● 十分耐心、友好, 有客户服务意识。
● 在记住事实、故事的同时,遵循详细的美食旅游过程。
● 能够舒适地在大型群体面前进行公众演讲。

责任

下午4-6点之间到晚上7-9点之间,每周1-2个晚上,3-3.5小时, 包括周末和节假日。

以预定的菜单和路线为基础,带领小团队客人(10人以下)。

学习,实践,并使用我们的学习手册,为客人提供每个菜品/饮品的信息和故事。

通过顾客反馈调查表记录每位客户满意度。

将每一次旅游体验反馈给管理层。

奖励

一个充满乐趣和活力的环境,具有灵活的日程排期, 给与固定的奖励来表彰优秀的美食导游。

个人培训,以建立相关的知识,信心和导游的能力。

标准小时工资,保留100%的小费。

获得好评的奖金。

如何申请

●发送电子邮件至jobs@lostplate.com,并提供以下信息:
○你的简历
○一封你最喜欢的波特兰的1-2种食物的信,你喜欢它们的原因,以及你喜欢的地方。
*应像是对客户介绍食物的方式书写。它应该是专业详细和书面的。