NOW HIRING

Full Time | Part Time | Guides | Management



WE’RE CURRENTLY LOOKING FOR PASSIONATE FOODIES TO JOIN OUR GROWING TEAM


Lost Plate is a tour company focused on changing the way foreigners eat around the world. We offer food tours in China, Cambodia and the USA that take tourists to eat at local, family-run restaurants that they would not be able to find on their own. The goal is that each guest is able to eat shoulder to shoulder with locals where they can learn about the food, how it’s made and why it’s important to the local culture. We do all of this while providing a fun and professional experience that our guests will remember forever.



WHAT WE DO

We offer culinary tours that take guests to eat excellent food in local neighborhoods while creating an unforgettable experience. The goal is that each guest is able to learn about the food they are enjoying while getting a taste (literally) for the local culture and learning about the city.


Lost Plate Food Tours


Lost Plate Food Tours

WHO YOU ARE

Do you have a passion for food, people and your city? At Lost Plate, we aim to change the way people experience each destination by offering professional, enjoyable, and tasty culinary experiences that guests will remember forever. Do you have what it takes to create an experience that’s the highlight of everyone’s trip?




WHAT YOU GET

A fun and dynamic environment with a flexible schedule and regular incentives to show our appreciation to top performers. Individual and intensive training & support to build relevant knowledge, confidence and tour guide abilities. We offer a competitive compensation for each tour plus tiered growth plan with bonuses for receiving positive guest feedback…and you keep all of your tips!


Xian Evening Food Tour Tuktuk


OPEN POSITIONS:



Join our growing team with this exciting position managing our global digital brand. This is a full-time role that requires proven experience, savvy language skills and analytical expertise. You will be expected to wear a lot of hats within our rapidly growing organization which means every day will be different.

Relevant experience is required for this role and needs to be demonstrated during the interview process.

RESPONSIBILITIES

• Plan and deliver on a digital marketing calendar focused on regular blog content, social media exposure, and email campaigns.
• Manage, post and grow our global social media channels including Instagram, Facebook, Twitter, Pinterest, YouTube and WeChat.
• Regularly update and edit website content using WordPress. A significant part of this position will be responsible for creating and editing web content.
• Increase lead conversion and customer retention through consistent email campaigns and automation.
• Create and constantly fine-tune Google AdWord & Social Media Advertisement campaigns focused on efficiently increasing conversions.
• Display an eye for brand and design while drafting promotional material; liaise with designers for sales and print projects.
• Manage marketing budget with a focus on ROI.
• Be a pro-user at multiple software and reporting platforms used to run our business, implementing efficiencies and improvements constantly.
• Ability to take and edit professional photos and/or videos is a plus.

YOU

• Are a digital marketing professional with at least 2 years of digital marketing experience, preferably in an overseas or international working environment.
• Have creative, native-like written English abilities that will “wow” potential customers and engage our readers.
• Have at minimum an intermediate understanding of written and spoken Chinese. You must be able to understand characters and navigate Chinese online apps.
• Are proficient at website content editing, using WordPress is a plus.
• Have experience working with Google Analytics, Google AdWords and optimizing website conversion campaigns.
• Are able to design and implement processes and projects with little guidance or supervision; have a desire to work independently and communicate efficiently.
• Thrive in a flexible and fast paced environment, adaptable to changing priorities.

PERKS

• Flexible working environment with opportunity to work from home periodically.
• All public holidays plus 15 days paid days off per year (which increases annually).
• A fun, open and international environment where your ideas matter and your hard work is rewarded.

HOURS & COMPENSATION

• Monday through Friday, some weekends and holidays may be required.
• Compensation based on experience.
• Target driven bonuses based on results (after probation).
• Annual bonus and salary increase based on performance.

TO APPLY

Send an email to jobs@lostplate.com with the following:
• 3 samples of your previous work which could include blog articles written by you, email newsletters written and designed by you, reports & analytics created by you, etc.
• A brief summary of the top 3 things you would recommend on your first day of work with Lost Plate as a Digital Marketing Manager.
• Your English resume.


Join our growing team to manage our tour guide training efforts globally. This is a full-time role that requires hands-on training experience, detailed documentation skills, and analytical expertise. This position requires travel throughout China.

Relevant experience is required for this role and needs to be demonstrated during the interview process.

RESPONSIBILITIES

• Develop a training program to hire and train new guides in each city
• Provide constant and consistent feedback to existing guides regarding their tour performance and customer feedback
• Develop and understand guide performance using data and analytics tools
• Develop guide training materials and resources to cover all situations and scenarios
• Develop a secret shopper program to discover tour and guide feedback
• Develop a documented tiered training program that provides ongoing training for all guides in each location.
• Gain a strong understanding of our tour experiences in each city by joining tours, understand the customer experience, and discover ways we can improve our tour experience.

YOU

• Are a training manager with at least 2 years of relevant experience, preferably in the travel industry and in an overseas or international working environment.
• Have native-like English skills that allow you to coach guides on how to engage and satisfy English-speaking customers.
• Can read, write and speak fluent Chinese.
• Enjoy documenting manuals and processes and take a structured approach to your work.
• Are an analytical thinker who uses data and numbers to make decisions and understand progress.
• Are obsessive about perfection and value quality more than anything else.

PERKS

• Flexible working environment with opportunity to work from home periodically.
• All public holidays plus 15 days paid days off per year (which increases annually).
• A fun, open and international environment where your ideas matter and your hard work is rewarded.
• Travel will be up to once per month but will vary based on need.

HOURS & COMPENSATION

• Monday through Friday, some weekends and holidays may be required.
• Compensation based on experience.
• Target driven bonuses based on results (after probation).
• Annual bonus and salary increase based on performance.

TO APPLY

Send an email to jobs@lostplate.com with the following:
• A brief summary of the top 3 things you would recommend on your first day of work with Lost Plate as a Training Manager.
• Your English resume.


We are looking for a full-time, experienced Operations Manager to join our growing team in Shanghai. A typical week in this role will include guiding small groups of foreigners to eat local food, improving and developing new tour routes, hiring and training part-time guides, providing a high level of customer service & satisfaction to our guests, hitting targets and goals aligned toward customer feedback & operational efficiency, and engaging in business development and marketing projects.

Overseas work experience or education is required for this role. This is a management position and we are looking for someone with tourism and/or management experience to learn fast and excel in an independent environment.

RESPONSIBILITIES

• Leading food tours in Shanghai anywhere from 2-5 nights per week, as required.
• Hiring, training and providing consistent feedback to part-time guides.
• Managing our tour schedule and booking system to ensure maximum guest capacity is
available.
• Creating, arranging and communicating our food tour schedule to part-time guides.
• Communicating and arranging logistics with food tour vendors and drivers.
• Continually identifying and implementing improvements for each guide and the overall
tour experience.
• Conduct restaurant and vendor research to improve existing tours and develop new tour routes.
• Send daily reminder and thank-you emails for upcoming tours.
• Respond to daily email requests, phone calls and messages from customers asking about
our tour products with an emphasis on customer service and a personal touch.
• Work with our business development team on creating web content, promotional
materials and partnership opportunities as necessary.
• Arranging occasional events and activities promoting Lost Plate.

YOU

• Have either worked or had education in an English-speaking environment.
• Fluent written and spoken English & Chinese.
• Ability to work independently and efficiently with little supervision.
• Confident in making decisions independently that will impact the business.
• Driven towards defined targets based on analytics, company goals and customer
feedback.
• Have a proven, demonstrated ability to lead and manage others. This includes giving
negative feedback in order to motivate improved behavior.
• High level of open and responsive communication, comfortable having regular remote
conversations with management and global colleagues.
• Strong commitment to providing incredible customer service and a 100% satisfactory
customer experience at all times.
• Constantly look for improvements in personal and company performance and
proactively make necessary adjustments.

REWARDS

• A flexible working environment.
• A competitive monthly salary.
• Consistent monthly bonuses based on company profits and personal targets. The more
successful you are at your job, and the more successful you make our tours in Shanghai,
the more money you will earn with unlimited potential.
• A fun, open and international environment where your ideas matter and your hard work
is rewarded.

TO APPLY

Send an email to jobs@lostplate.com with the following:
• Write a letter to a potential customer and tell them why they should join a Lost Plate Food Tour, in English.
• Your English resume.


We are currently looking for a full-time lead tour guide in Shanghai.

Join the world’s best food tour as voted by TripAdvisor’s Traveler Choice Awards! We are looking for a full-time tour guide to regularly lead our food tours and manage the schedule of our other part-time guides.

Fluent English and a strong ability to build personal relationships with guests is required for this role and must be demonstrated during the interview process.

RESPONSIBILITIES

• Lead small groups of English-speaking guests (under 15 people) on 4-hour food tours, 4-6 times per week.
• Communicating and arranging logistics with food tour vendors and drivers.
• Maintain perfect customer feedback and 5-star online reviews.
• Use our online tools to schedule you and part-time guides to all tours.
• Research and provide customized tours regarding unique customer requests.
• Train part-time guides using our standard training process.
• Constantly understand your performance by reviewing data driven feedback and targets.
• Ensure you and other part-time guides are available to run tours daily, including weekends and public holidays.
• Other tour-related tasks as requested.

YOU

• Are passionate about Chinese cuisine and can’t wait to share it with guests every day.
• Possess a high level of knowledge about local cuisine and craft beverages like beer and wine.
• Have formal or informal experience leading tours for English-speaking guests, with a proven record of consistent 5-star performance and feedback.
• Speak fluent Chinese and English with little accent.
• Display a strong ability to read and understand guests through unspoken cues like body language, tone and behavior. You think quickly on your feet while making adjustments to create a personalized experience every time.
• Are a captivating storyteller that is able to transform rehearsed information into stories and descriptions that engage guests and capture their attention.
• Can transform repetitive actions into unique memories every time. Have the ability to follow detailed processes and instructions while remembering facts, stories and tasks.
• Motivate peers by sharing your expertise and coaching them to improve their performance.

PERKS

• Regular on-the-job training and development provided by our tiered training program.
• Flexible working environment and time-off policy.
• A fun, open and international environment where your ideas matter and your hard work is rewarded.

HOURS & COMPENSATION

• Consistent monthly compensation based on experience.
• Target driven bonuses based on results (after probation).
• Customer gratuities are yours to keep!
• Weekends and public holidays will be required occasionally.
• Annual bonus and salary increase based on performance.

TO APPLY

Send an email to jobs@lostplate.com with the following:
• A professionally written (in English) summary of your top 3 favorite foods in your cityt. Please provide a description of what the food is, why you like it, and why you would recommend it to guests.
• Your English resume.


YOU

● Have a passion for your city and a love for everything about your country. You are a true local that calls your city home yet likes to travel.
● Possess a high knowledge of food cuisines and beverages including beer and/or wine styles.
● Are an enthusiastic, high-spirited entertainer with an outgoing personality, never a dull pause and a plethora of ah-ha moments. Comedians, actors, and performers are encouraged to apply.
● Communicate like a boss who commands attention.
● Are a flexible and adaptable individual constantly observing your surroundings. You think quickly on your feet while making adjustments to create a personalized experience every time.
● Exercise a high level of patience, friendliness, and customer service.
● Have the ability to follow detailed processes and instructions while remembering facts, stories and tasks.
● Must be comfortable with public speaking in front of large groups.
● Speaks fluent English (for all locations).
● Speaks fluent Chinese (for guides based in China).

RESPONSIBILITIES

● Available 1-4 sessions per week from 6pm to 10:30pm and/or 8:30am to noon, including weekends and some holidays.
● Lead small groups of guests (under 15 people) through planned routes with pre-determined menu selections.
● Learn, practice, and perform our documented process of storytelling, facts and information to your guests.
● Demonstrate 100% customer satisfaction via customer feedback surveys.
● Communicate each tour experience with feedback to management.

REWARDS

● A fun and dynamic environment with a flexible schedule and regular incentives to show our appreciation to top performers.
● Individual and intensive training & support to build relevant knowledge, confidence and tour guide abilities.
● Standard compensation per tour and keep 100% of your tips.
● Bonuses for receiving positive feedback.

TO APPLY

Send an email to jobs@lostplate.com with the following:
● Your Resume
● The city you are applying for
● A letter in English about 1-2 of your favorite foods in your city, why you like them, and where you like to get it. The letter should be composed as an email to a customer who asked you for food recommendations. It should be detailed and written professionally.


YOU

● Have a passion for your city and a love for everything about your country. You are a true local that calls your city home yet likes to travel.
● Possess a high knowledge of food cuisines and beverages including beer and/or wine styles.
● Are an enthusiastic, high-spirited entertainer with an outgoing personality, never a dull pause and a plethora of ah-ha moments. Comedians, actors, and performers are encouraged to apply.
● Communicate like a boss who commands attention.
● Are a flexible and adaptable individual constantly observing your surroundings. You think quickly on your feet while making adjustments to create a personalized experience every time.
● Exercise a high level of patience, friendliness, and customer service.
● Have the ability to follow detailed processes and instructions while remembering facts, stories and tasks.
● Must be comfortable with public speaking in front of large groups.
● Speaks fluent English (for all locations).
● Speaks fluent Chinese (for guides based in China).

RESPONSIBILITIES

● Available 1-4 sessions per week from 6pm to 10:30pm and/or 8:30am to noon, including weekends and some holidays.
● Lead small groups of guests (under 15 people) through planned routes with pre-determined menu selections.
● Learn, practice, and perform our documented process of storytelling, facts and information to your guests.
● Demonstrate 100% customer satisfaction via customer feedback surveys.
● Communicate each tour experience with feedback to management.

REWARDS

● A fun and dynamic environment with a flexible schedule and regular incentives to show our appreciation to top performers.
● Individual and intensive training & support to build relevant knowledge, confidence and tour guide abilities.
● Standard compensation per tour and keep 100% of your tips.
● Bonuses for receiving positive feedback.

TO APPLY

Send an email to jobs@lostplate.com with the following:
● Your Resume
● The city you are applying for
● A letter in English about 1-2 of your favorite foods in your city, why you like them, and where you like to get it. The letter should be composed as an email to a customer who asked you for food recommendations. It should be detailed and written professionally.


YOU

● Have a passion for your city and a love for everything about your country. You are a true local that calls your city home yet likes to travel.
● Possess a high knowledge of food cuisines and beverages including beer and/or wine styles.
● Are an enthusiastic, high-spirited entertainer with an outgoing personality, never a dull pause and a plethora of ah-ha moments. Comedians, actors, and performers are encouraged to apply.
● Communicate like a boss who commands attention.
● Are a flexible and adaptable individual constantly observing your surroundings. You think quickly on your feet while making adjustments to create a personalized experience every time.
● Exercise a high level of patience, friendliness, and customer service.
● Have the ability to follow detailed processes and instructions while remembering facts, stories and tasks.
● Must be comfortable with public speaking in front of large groups.
● Speaks fluent English (for all locations).
● Speaks fluent Chinese (for guides based in China).

RESPONSIBILITIES

● Available 1-4 sessions per week from 6pm to 10:30pm and/or 8:30am to noon, including weekends and some holidays.
● Lead small groups of guests (under 15 people) through planned routes with pre-determined menu selections.
● Learn, practice, and perform our documented process of storytelling, facts and information to your guests.
● Demonstrate 100% customer satisfaction via customer feedback surveys.
● Communicate each tour experience with feedback to management.

REWARDS

● A fun and dynamic environment with a flexible schedule and regular incentives to show our appreciation to top performers.
● Individual and intensive training & support to build relevant knowledge, confidence and tour guide abilities.
● Standard compensation per tour and keep 100% of your tips.
● Bonuses for receiving positive feedback.

TO APPLY

Send an email to jobs@lostplate.com with the following:
● Your Resume
● The city you are applying for
● A letter in English about 1-2 of your favorite foods in your city, why you like them, and where you like to get it. The letter should be composed as an email to a customer who asked you for food recommendations. It should be detailed and written professionally.


你喜欢与人相处,对食物、对波特兰充满热情吗?在Lost Plate,我们不去在“波特兰你必须去的blabla前十名”的地方, 我们的目标是通过提供专业、愉快、美味的美食体验来改变人们体验波特兰的方式。你能不能让每个在波特兰旅行的人都眼前一亮呢?

Lost Plate 美食之旅

我们提供在俄勒冈州波特兰的美食之旅,带客人去只有本地人才会去的社区品尝美味的食物,同时创造令人难忘的体验。我们的目标是让每位客人在吃的同时,能够了解当地文化和城市的独特魅力。我们做这一切的同时提供一个能让我们的客人永远都能记住的有趣、专业的经历。这就是我们需要你的地方!

● 热爱波特兰,热爱俄勒冈的一切。你是一个真正的本地人,把波特兰称为家,却喜欢旅行。
● 熟悉食品和饮料的知识,包括啤酒和葡萄酒。
● 是一个热情、精力充沛的人,性格开朗,不怯场,总是充满欢乐。鼓励喜剧演员、演员和表演者申请。
● 掌握大家的注意力。
● 是一个灵活、适应力强的人,经常观察周围环境。根据情况你在快速调整你的节奏同时,每时每刻都在创造个性化的体验。
● 十分耐心、友好, 有客户服务意识。
● 在记住事实、故事的同时,遵循详细的美食旅游过程。
● 能够舒适地在大型群体面前进行公众演讲。

责任

下午4-6点之间到晚上7-9点之间,每周1-2个晚上,3-3.5小时, 包括周末和节假日。

以预定的菜单和路线为基础,带领小团队客人(10人以下)。

学习,实践,并使用我们的学习手册,为客人提供每个菜品/饮品的信息和故事。

通过顾客反馈调查表记录每位客户满意度。

将每一次旅游体验反馈给管理层。

奖励

一个充满乐趣和活力的环境,具有灵活的日程排期, 给与固定的奖励来表彰优秀的美食导游。

个人培训,以建立相关的知识,信心和导游的能力。

标准小时工资,保留100%的小费。

获得好评的奖金。

如何申请

●发送电子邮件至jobs@lostplate.com,并提供以下信息:
○你的简历
○一封你最喜欢的波特兰的1-2种食物的信,你喜欢它们的原因,以及你喜欢的地方。
*应像是对客户介绍食物的方式书写。它应该是专业详细和书面的。