NOW HIRING

Full Time | Part Time | Guides | Management



WE’RE CURRENTLY LOOKING FOR PASSIONATE FOODIES TO JOIN OUR GROWING TEAM


Lost Plate is a tour company focused on changing the way foreigners eat around the world. We offer food tours in China, Cambodia and the USA that take tourists to eat at local, family-run restaurants that they would not be able to find on their own. The goal is that each guest is able to eat shoulder to shoulder with locals where they can learn about the food, how it’s made and why it’s important to the local culture. We do all of this while providing a fun and professional experience that our guests will remember forever.



WHAT WE DO

We offer culinary tours that take guests to eat excellent food in local neighborhoods while creating an unforgettable experience. The goal is that each guest is able to learn about the food they are enjoying while getting a taste (literally) for the local culture and learning about the city.


Lost Plate Food Tours


Lost Plate Food Tours

WHO YOU ARE

Do you have a passion for food, people and your city? At Lost Plate, we aim to change the way people experience each destination by offering professional, enjoyable, and tasty culinary experiences that guests will remember forever. Do you have what it takes to create an experience that’s the highlight of everyone’s trip?




WHAT YOU GET

A fun and dynamic environment with a flexible schedule and regular incentives to show our appreciation to top performers. Individual and intensive training & support to build relevant knowledge, confidence and tour guide abilities. We offer a competitive compensation for each tour plus tiered growth plan with bonuses for receiving positive guest feedback…and you keep all of your tips!


Xian Evening Food Tour Tuktuk


OPEN POSITIONS:



Join our growing team and be the global face of our organization by assisting guests. We are looking for an experienced customer service professional to take care of our English-speaking customers by email, phone and chat. This is a full-time position responsible for leading all of our global customer service efforts. Future growth and responsibility will be available for strong performers.

Relevant experience is required for this role and needs to be demonstrated during the interview process.

YOU

• Have a minimum of one year customer service experience in both written and spoken English.
• Are fun, enthusiastic & outgoing and ready to be a brand ambassador for our company.
• Are not bored by repetitive work and get excited helping people.
• Are tech savvy and able to quickly build expertise in multiple software platforms.
• Love to communicate openly and efficiently with colleagues.
• Suggest new processes to make our operation more efficient and pioneer those changes with little supervision. Enjoys working independently.

RESPONSIBILITIES

• Answer all incoming emails, phone calls and chats from English speaking customers.
• Use online software platforms to create and manage reservations for guests.
• Send daily email reminders for all guests.
• Manage tour inventory and communicate updates to managers in each of our locations.
• Proactively contact prospective customers from different lead sources to help them with their booking.
• Exercise the highest level of customer service and support to our customers by treating them like royalty.
• Maintain a perfect customer satisfaction score based on customer surveys and feedback.

HOURS AND COMPENSATION

• Monday through Friday, 10am-7pm shift (1 hour lunch break). Some weekends and holidays may be required.
• 20 paid days off per year, in addition to public holidays
• Flexible working environment with opportunity to work from home periodically
• Compensation based on experience
• Target driven bonuses based on results
• A fun, open and international environment where your ideas matter and your hard work is rewarded.

TO APPLY

• Send an email to jobs@lostplate.com with the following:
o Write a letter to a potential customer and tell them why they should join a Lost Plate Food Tour, in English.
o Your English resume.


YOU

● Have a passion for your city and a love for everything about your country. You are a true local that calls your city home yet likes to travel.
● Possess a high knowledge of food cuisines and beverages including beer and/or wine styles.
● Are an enthusiastic, high-spirited entertainer with an outgoing personality, never a dull pause and a plethora of ah-ha moments. Comedians, actors, and performers are encouraged to apply.
● Communicate like a boss who commands attention.
● Are a flexible and adaptable individual constantly observing your surroundings. You think quickly on your feet while making adjustments to create a personalized experience every time.
● Exercise a high level of patience, friendliness, and customer service.
● Have the ability to follow detailed processes and instructions while remembering facts, stories and tasks.
● Must be comfortable with public speaking in front of large groups.
● Speaks fluent English (for all locations).
● Speaks fluent Chinese (for guides based in China).

RESPONSIBILITIES

● Available 1-4 sessions per week from 6pm to 10:30pm and/or 8:30am to noon, including weekends and some holidays.
● Lead small groups of guests (under 15 people) through planned routes with pre-determined menu selections.
● Learn, practice, and perform our documented process of storytelling, facts and information to your guests.
● Demonstrate 100% customer satisfaction via customer feedback surveys.
● Communicate each tour experience with feedback to management.

REWARDS

● A fun and dynamic environment with a flexible schedule and regular incentives to show our appreciation to top performers.
● Individual and intensive training & support to build relevant knowledge, confidence and tour guide abilities.
● Standard compensation per tour and keep 100% of your tips.
● Bonuses for receiving positive feedback.

TO APPLY

Send an email to jobs@lostplate.com with the following:
● Your Resume
● The city you are applying for
● A letter in English about 1-2 of your favorite foods in your city, why you like them, and where you like to get it. The letter should be composed as an email to a customer who asked you for food recommendations. It should be detailed and written professionally.


你喜欢与人相处,对食物、对波特兰充满热情吗?在Lost Plate,我们不去在“波特兰你必须去的blabla前十名”的地方, 我们的目标是通过提供专业、愉快、美味的美食体验来改变人们体验波特兰的方式。你能不能让每个在波特兰旅行的人都眼前一亮呢?

Lost Plate 美食之旅

我们提供在俄勒冈州波特兰的美食之旅,带客人去只有本地人才会去的社区品尝美味的食物,同时创造令人难忘的体验。我们的目标是让每位客人在吃的同时,能够了解当地文化和城市的独特魅力。我们做这一切的同时提供一个能让我们的客人永远都能记住的有趣、专业的经历。这就是我们需要你的地方!

● 热爱波特兰,热爱俄勒冈的一切。你是一个真正的本地人,把波特兰称为家,却喜欢旅行。
● 熟悉食品和饮料的知识,包括啤酒和葡萄酒。
● 是一个热情、精力充沛的人,性格开朗,不怯场,总是充满欢乐。鼓励喜剧演员、演员和表演者申请。
● 掌握大家的注意力。
● 是一个灵活、适应力强的人,经常观察周围环境。根据情况你在快速调整你的节奏同时,每时每刻都在创造个性化的体验。
● 十分耐心、友好, 有客户服务意识。
● 在记住事实、故事的同时,遵循详细的美食旅游过程。
● 能够舒适地在大型群体面前进行公众演讲。

责任

下午4-6点之间到晚上7-9点之间,每周1-2个晚上,3-3.5小时, 包括周末和节假日。

以预定的菜单和路线为基础,带领小团队客人(10人以下)。

学习,实践,并使用我们的学习手册,为客人提供每个菜品/饮品的信息和故事。

通过顾客反馈调查表记录每位客户满意度。

将每一次旅游体验反馈给管理层。

奖励

一个充满乐趣和活力的环境,具有灵活的日程排期, 给与固定的奖励来表彰优秀的美食导游。

个人培训,以建立相关的知识,信心和导游的能力。

标准小时工资,保留100%的小费。

获得好评的奖金。

如何申请

●发送电子邮件至jobs@lostplate.com,并提供以下信息:
○你的简历
○一封你最喜欢的波特兰的1-2种食物的信,你喜欢它们的原因,以及你喜欢的地方。
*应像是对客户介绍食物的方式书写。它应该是专业详细和书面的。