Lost Plate Health and Safety Information.
As a food tour company, health and safety has always been one of our highest priorities. This page is dedicated to communicate our health and safety practices for our guests, guides, and vendors.
Current COVID-19 Tour Status:
Cambodia
Food tours are currently available in Phnom Penh and Siem Reap. All tours are likely to be private (at no extra charge) and require a minimum of 2 people.
Portland, OR
All tours are paused through 2020 due to the city-wide freeze on restaurants and public spaces. Portland COVID-19 updates are available here.
COVID-19 Health & Safety.
We’re taking the following steps to keep your safety our priority on all Lost Plate tours and experiences. Further health and safety information is available on each individual tour page throughout our website.
- Flexible Cancellation Policy: We have always offered one of the most flexible cancellation policies in the industry and that hasn’t changed. You are able to reschedule your tour or receive a 100% refund for all cancellations made at least 48 hours before the tour start time. Your reservations with Lost Plate are worry-free.
- Symptom Free: We require that all guides and guests are free of any symptoms. Guides or guests showing symptoms of any illness, including fever, cough, or shortness of breath, will be asked to not join the tour.
- Social Distancing Measures: We will maintain social distance whenever possible during the tour. We follow all local regulations and restaurant requirements, which means it’s possible your group may be seated at multiple tables at a venue.
- Masks Required: All guides and guests are required to wear face masks at all times when not eating or drinking. If you are unsure where to purchase a mask, please let us know so we can send some recommendations. If you have a medical exemption or disability that prohibits you from wearing a mask, you must book a private tour for just your group by contacting us.
- Sanitization: Hand sanitizer or hand-washing facilities will be provided at each stop.
- Individual Portions: When possible, all portions will be served in individual servings. If larger dishes must be shared, public utensils will be made available to ensure each guest’s safety.
- All restaurants that we visit follow local requirements. Temperature checks, personal registration, and/or health app screening are likely. It is the guest’s responsibility to meet requirements at each stop.
- Your guide has the right to refuse service to anyone not complying with safety protocols. If you have any questions or concerns with any of these details, please contact us before your tour begins.
General Health & Safety.
The cleanliness and trustworthiness of the restaurants and food vendors that we visit has always been our #1 priority when selecting which venues to include on our tours. We visit these places daily and are 1000% confident in their ability to provide delicious and hygienic dishes. Moreover, these are local restaurants that are often family run. They rely entirely on the local community to keep them in business. If their food isn’t incredible and their venue isn’t hygienic, they simply won’t survive.
We also do our best to work with each vendor to ensure any special dietary requirements are met, and to make sure portions and hygiene meet our guest’s expectations. While restaurant standards do vary by country, we are confident you can trust our selections.
We vet these things so you don’t have to worry about it, and we have a perfect track record with our guests.
If you have any questions or concerns about our health and safety information, or about joining one of our tours, please don’t hesitate to contact us. We will always respond within 24 hours, we promise.